Question 1

What is a PilatesX Class

Accepted Answer

PilatesX is a 50-minute group Reformer Pilates class, expertly designed to strengthen your body and mind.

Guided by highly qualified health practitioners, our sessions emphasize breath, technique, and alignment in a supportive group environment whilst giving you a full-body, enjoyable workout!

Question 2

What is ShredX?

Accepted Answer

ShredX is a group Strength & Conditioning gym class, created to push your limits and elevate your fitness.

With only 8 participants per class, you’ll receive hands-on guidance from expert coaches, ensuring every workout is effective, personalised, and results-driven.

Question 3

What is RecoverX?

Accepted Answer

RecoverX is our state-of-the-art recovery centre – a place for you to Recharge, Relax, and Restore.

From ice baths & a hydrotherapy pool, to cutting-edge recovery tools like Normatec Compression Boots & massage guns, we provide everything you need to reduce soreness, prevent injuries, and optimize performance—all while you unwind in comfort in our recliner chairs, complete with Netflix, Kayo and more!

Question 4

What do I need to bring to class

Accepted Answer

Wear workout clothing that you feel comfortable in. Sweat is guaranteed.

For those booked for PilatesX in the Pilates Studios, grip socks are required.

For those booked for ShredX in the gym room, don’t forget your running shoes!

Bring along a drink bottle, and a towel too if you want.

Question 5

How many people in the class?

Accepted Answer

For our PilatesX Reformer classes, we maintain a smaller, more personalized setting to ensure individual attention. We limit our classes to 10 participants at both our Marion and Norwood locations, and 8 participants at our Pirie Street location.

For ShredX, we keep the class sizes intimate for optimal training and support. We have a maximum of 8 participants at our Marion location and 5 at our Norwood location.

Question 6

Are your classes suited for beginners?

Accepted Answer

Absolutely! Our classes are designed to accommodate all fitness levels, including beginners.

Whether you're new to Pilates or strength training, our experienced instructors will guide you through each exercise, offering modifications and support to ensure you get the most out of your workout.

We’re here to help you progress at your own pace and build confidence in your practice!

Question 7

How do I book into a class?

Accepted Answer

Booking into a class is easy! We have a dedicated app called PilatesX, available for both Android and Apple users.

Simply download the app, create an account, and you’ll be able to view our class schedule and reserve your spot for PilatesX, RecoverX and ShredX directly through the app. It’s quick, convenient, and the perfect way to manage your bookings on the go!

Question 8

Is there a minimum age at PilatesX?

Accepted Answer

Yes, you must be over 16 to attend a PilatesX/ShredX class. If you're under 18, you will need to be accompanied by an adult.

Our training methods and class delivery are specifically designed for adults, and we do not offer group classes for individuals 16 and younger.

This ensures that our classes provide the appropriate level of challenge and support for our adult participants.

Question 9

Can I attend multiple locations?

Accepted Answer

Yes, with our Unlimited All Access Membership, you can attend classes at any of our locations.

This membership allows you the flexibility to enjoy classes at Marion, Norwood, and Pirie Street, giving you the freedom to choose the location that best fits your schedule.

Question 10

I'm running late, can I still join the class?

Accepted Answer

Unfortunately, we have a strict 5-minute late policy. If you arrive more than 5 minutes late, you won’t be able to join the class.

This policy is in place for your safety, as you would miss the important stretch and warm-up portion of the class.

Our instructors design specific warm-ups to complement the class plan, and missing that can disrupt the flow of the session.

We recommend arriving a few minutes early to ensure you’re ready to start on time!

Question 11

I cant make my class anymore what happens next?

Accepted Answer

No problem! If you can no longer attend a class, we ask that you cancel your booking through the app as early as possible to allow other members to reserve the spot.

We have an 8-hour cancellation policy: if you cancel more than 8 hours before the class, you won’t be charged.

However, if you cancel less than 8 hours before the class or do not show up, a $15 late cancellation/no-show fee will apply.

We appreciate your understanding and cooperation in helping us keep classes running smoothly for everyone!

Question 12

Is there a car park?

Accepted Answer

Yes, we have dedicated parking at both our Marion and Norwood locations. However, at our Pirie Street location, parking is limited to street parking, which may be ticketed.

We recommend checking the parking signs to avoid any fines.

Question 13

Do you have change rooms/showers?

Accepted Answer

Yes, we have both change rooms and showers at our Marion and Norwood locations.

Please note that if you plan to use the showers, you will need to bring your own towel and specific toiletries.

At our Pirie Street location, we have change rooms but no showers available.

Question 14

How early should I arrive for my class?

Accepted Answer

We recommend arriving at least 5-10 minutes before your class starts. This allows you time to get changed if required and get settled.

Arriving on time ensures a smooth transition between classes and allows everyone to start their workout promptly.

Question 15

Where are your studios located?

Accepted Answer

We have three convenient locations:

Marion: 724 Marion Road, Marion SA 5043

Norwood: 110 Magill Road, Norwood, SA 5067

Pirie Street: 115-117 Pirie Street, Adelaide, SA 5000

Hallett Cove (NEW LOCATION COMING SOON!): 1/1 Zwerner Drive, Hallett Cove, SA 5158

Each studio offers a variety of classes and facilities to suit your needs.

Question 16

Is there a minimum age at PilatesX?

Accepted Answer

Yes, you must be over 16 to attend a PilatesX/ShredX class. If you're under 18, you will need to be accompanied by an adult.

Our training methods and class delivery are specifically designed for adults, and we do not offer group classes for individuals 16 and younger.

This ensures that our classes provide the appropriate level of challenge and support for our adult participants.

Question 17

Can I attend multiple locations?

Accepted Answer

Yes, with our Unlimited All Access Membership, you can attend classes at any of our locations.

This membership allows you the flexibility to enjoy classes at Marion, Norwood, and Pirie Street, giving you the freedom to choose the location that best fits your schedule.

Question 18

I'm running late, can I still join the class?

Accepted Answer

Unfortunately, we have a strict 5-minute late policy. If you arrive more than 5 minutes late, you won’t be able to join the class.

This policy is in place for your safety, as you would miss the important stretch and warm-up portion of the class.

Our instructors design specific warm-ups to complement the class plan, and missing that can disrupt the flow of the session.

We recommend arriving a few minutes early to ensure you’re ready to start on time!

Question 19

I cant make my class anymore what happens next?

Accepted Answer

No problem! If you can no longer attend a class, we ask that you cancel your booking through the app as early as possible to allow other members to reserve the spot.

We have an 8-hour cancellation policy: if you cancel more than 8 hours before the class, you won’t be charged.

However, if you cancel less than 8 hours before the class or do not show up, a $15 late cancellation/no-show fee will apply.

We appreciate your understanding and cooperation in helping us keep classes running smoothly for everyone!

Question 20

Is there a car park?

Accepted Answer

Yes, we have dedicated parking at both our Marion and Norwood locations. However, at our Pirie Street location, parking is limited to street parking, which may be ticketed.

We recommend checking the parking signs to avoid any fines.

Question 21

Do you have change rooms/showers?

Accepted Answer

Yes, we have both change rooms and showers at our Marion and Norwood locations.

Please note that if you plan to use the showers, you will need to bring your own towel and specific toiletries.

At our Pirie Street location, we have change rooms but no showers available.

Question 22

How early should I arrive for my class?

Accepted Answer

We recommend arriving at least 5-10 minutes before your class starts. This allows you time to get changed if required and get settled.

Arriving on time ensures a smooth transition between classes and allows everyone to start their workout promptly.

Question 23

Where are your studios located?

Accepted Answer

We have three convenient locations:

Marion: 724 Marion Road, Marion SA 5043

Norwood: 110 Magill Road, Norwood, SA 5067

Pirie Street: 115-117 Pirie Street, Adelaide, SA 5000

Hallett Cove (NEW LOCATION COMING SOON!): 1/1 Zwerner Drive, Hallett Cove, SA 5158

Each studio offers a variety of classes and facilities to suit your needs.

Question 24

How to Purchase & Receive a PilatesX Gift Voucher?

Accepted Answer

We’ve made purchasing and receiving PilatesX gift vouchers easy and convenient through our app! Follow these simple steps.

Step 1: Download the PilatesX App & Create Your Account

Visit the App Store (iOS) or Google Play (Android) and search for PilatesX.
Download and install the app on your device.
Open the PilatesX app.
Tap Sign Up and fill in your details to create an account.
Note: You don’t need to be an active client to purchase a gift voucher, but you do need an account.

Step 2: Select Buy Gift Voucher

Once logged in, select Buy Gift Voucher on the app menu.
Here, you’ll see the option PilatesX Gift Voucher.

Step 3: Complete Your Purchase

Add Gift Card details and follow the simple steps
Enter your payment details and confirm your purchase.

Step 4: Redeem the Voucher

The recipient can redeem their voucher by simply entering the code when booking their Pilates session via the PilatesX app.

Question 25

What if I need to cancel my membership?

Accepted Answer

We require 2 weeks' notice via email for any membership cancellations at PilatesX.

Please email us at pilatesx@physioxtra.com, and we’ll assist you with the cancellation process.

Question 26

Do you have a late cancel/no show fee?

Accepted Answer

Yes, we have a $15 late cancellation/no-show fee. If you cancel less than 8 hours before your class or do not show up, this fee will apply.

These payments are non-refundable; however, we understand that life happens. In the event of an emergency, we require a medical certificate to be sent via email.

We ask that you cancel through the app as early as possible to avoid this charge and to give others the opportunity to book the class.

Question 27

How does the waitlist work?

Accepted Answer

If a class is fully booked, you can add yourself to the waitlist through the app. If a spot becomes available due to a cancellation, you'll receive an email notification.

You will have a 2-hour window to accept or deny the class booking. If no action is taken within this timeframe, the spot will automatically go to the next person on the waitlist.

We recommend checking your emails before the class starts to ensure your spot.

Question 28

Can I participate if I'm injured?

Accepted Answer

Unfortunately, if you're injured, we ask that you refrain from participating in class until you have fully recovered. Our classes are group fitness sessions, and we do not modify exercises to accommodate specific injury needs. For your safety, it’s important to avoid exercises that could aggravate your injury. We encourage you to consult with a healthcare professional before returning to class.

Once your injury has been diagnosed by a healthcare professional, please email us a written letter stating when you are likely to return, and we can arrange an immediate suspension of your membership.

Question 29

Can I participate if I'm pregnant?

Accepted Answer

For your safety, we recommend that you do not participate in our classes while pregnant. Our group fitness classes are not designed to accommodate the specific needs of pregnancy, and we do not modify exercises for this purpose. However, we highly encourage you to continue with Pilates and strength training during your pregnancy! Please visit one of our physios or call our reception staff for more information on our Clinical class options.

Once you know you’re pregnant, please email us, and we can arrange an immediate cancellation of your membership.

Question 30

How can I refer a friend and earn $30 credit?

Accepted Answer

It’s easy to refer a friend and earn a $30 credit when they make their first purchase! Just follow these 3 simple steps:

Step 1: Open the PilatesX App and Go to “Refer a Friend”

Open the app and log in to your account.
Tap on the “Refer a Friend” option in the app menu.

Step 2: Share Your Referral Link

Choose SMS or More Options to share the referral link with your friends.

Step 3: Your Friend Makes Their First Purchase

Once your friend makes their first purchase, you’ll automatically receive a $30 credit to use on your next session or purchase!

Question 31

Can I put my membership on hold?

Accepted Answer

Yes, you can put your membership on hold. We require 7 days' notice for any membership suspension, and the hold can only be for a maximum of 2 weeks at a time.

Please email us with the specific dates you would like to place your membership on hold, and we will update your profile accordingly.

If you're going away on holiday and need an extension, we ask that you provide a flight itinerary for verification.

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